Complete Issue:On XX/XX/2020 with out ever implementing Caliber Lenders given you a loan mod which have a principal avoidance

Full Ailment:We decrease behind on my home loan XX/XX/XXXX and you will contacted Quality with the XX/XX/XXXX to discuss just what my personal selection was to clean out the new default. For each XXXX ( staff member id XXXX ), I could expand my forbearance otherwise apply for loss mitigation and you may she’d post documents to my family. To your XX/XX/XXXX XXXX ( staff id XXXX ) reported that my deferment agreement was owed right back from the XX/XX/XXXX with a home loan payment due XX/XX/XXXX. We never acquired so it contract loan places Alpine neither performed We get any cellular phone phone calls on a potential deferment. To your XX/XX/XXXX, XXXX ( employee id XXXX ), stated that basically is actually struggling to make a cost following I might need certainly to sign up for loss mitigation. I informed XXXX our adversity is fixed so we you will definitely restart costs XX/XX/XXXX however, XXXX mentioned that wasn’t an option thus i registered my personal papers towards XX/XX/XXXX. Towards the XX/XX/XXXX a page is sent saying my ask for assistance is actually declined due to myself maybe not recognizing this new deferment choice. My mortgage company pressed me directly into plans which i cannot adhere to, forcing me to submit an application for an option in order to getting declined. I have just then followed the latest knowledge off my mortgage company and you may have a tendency to now be left abandoned.

Complaint Information:

In order to have the deal accomplished we had a need to From the that time we had been unable to result in the trail payments.

Subsequently our very own situation has changed we need to take Quality upon the offer. Now that we can pay for it Quality desires manage a great ( DIL ). Actually every Caliber has only started selecting starting an effective DIL for decades today. We were really amazed whenever Caliber considering united states the loan Modification. Pleasantly surprised. Since we are able to afford they we believe they don’t really require me to Customize the loan. We believe the borrowed funds amendment provide by Quality was an artificial render it understood we are able to not afford the repayments from the date so that they considering they so you can united states. Now that we are able to manage it they will not provide to you. We think Quality is truly from the real estate business maybe not the borrowed funds providers. They normally use this new ( DIL ) to build up attributes next promote the fresh new to their sibling company the newest XXXX XXXX XXXX for a cheap price then your Trust resells it at the an income. We think the newest Given renders entire so you’re able to Quality towards losses into the financing as they are ripping of your own taxation Payer to the a primary Category peak. You must investigate it.

Issue Info:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.