For those who have an issue with SPS, you’re not by yourself
Within the 2020, new CFPB gotten 1054 grievances against SPS. SPS ranked Number 36 certainly one of all financial companies for problems.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Ailment Details:
Full Problem:The loan providers won’t mail myself my statements inside a beneficial fast style. I did not receive my personal report until five days before my percentage flow from.
Criticism Details:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Grievance Facts:
Complete Ailment:During my bankruptcy proceeding last year my personal personal debt are never reaffirmed from the my bank on my financial by the my personal lender XXXX XXXX exactly who next moved that it loan to help you SPS Upkeep using this type of step not one regarding my personal commission record was started submitted back at my domestic loan over the past seven ages very loan providers usually do not even recognize myself because it does not show https://elitecashadvance.com/personal-loans-ma/ that I actually keeps a property loan Thus this has managed to get impossible for my situation so you can refinance otherwise rating a different sort of financing having a lesser focus speed besides the one that is are provided with my repair organization at present hence i will be when you look at the able to access my personal guarantee it’s been going on consistently
Company effect:
Our team accessed it problem about personal archives of the Consumer Economic Safety Bureau (CFPB). You can file your complaint towards CFPB right here.